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Technical training refers to the ‘hard; skills required to accomplish a job’s responsibilities and be successful in a role. For example, developers require expertise in certain programming languages.

The modern organization does’t exist without its software stack. An HCM is critical to HR and people ops success. Sales and marketing teams rely on CRM systems for tracking leads and customer relationships. ERP systems automate dozens of operational tasks, from finance, procurement, supply chain, and more.

However, while these enterprise applications provide the technology to achieve business outcomes, employees must know how to correctly use these applications and their custom-build workflows to achieve those results.

While organizations expect employees to have baseline knowledge of how to use these mission-critical systems, every organization has its own processes and governance to follow. This requires both dedicated technical training sessions and on-demand performance support that enable employees to maximize the potential of these applications.